Stylus pens can be exchaged a new one with 90 days of purchase.
Returns & Exchange policy
All products purchased from our website may be returned within 30 days of purchase for a full refund, no questions asked.
How do I initiate a return or exchage?
Reach out to us at info@elazarite.com. For us to accept a return, you must contact us first to authorise the return before sending. Include the following information to have your return processed as quickly as possible:
· Your original order number
· Which online shore (Official shore, Amazon, Walmart)
· The reason for your return or exchage
FAQ
Which address should I return to?
We will email you the return address. We do not accept returns or deliveries without a valid returns authorization.
Do I need to pay for the return shipping costs?
Yes. You need to pay for the return shipping cost. So please use the cheapest carrier to send the product back.
How long does the return process take?
Refund is paid within 5 business days of our receiving and approving your returned item.
HOW LONG DOES THE exchage PROCESS TAKE?
Exchage will arrange the delivery of new stylus within 5 business days after approving your exchage request.